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Documentation Index

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The Self-Service portal allows delegated users — Self-Service Users — to manage endpoints within their assigned Endpoint Identity Groups. This includes viewing device details, adding individual devices, and performing batch uploads of multiple endpoints.

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Group overview

When opening an assigned Endpoint Identity Group, a Self-Service User can view a detailed list of all registered endpoints. Each listed device shows:
  • MAC address.
  • Description (for example, room location or screen name).
  • Device type (for example, Smart TV, Smartboard).
  • Session duration.
  • Data usage (download / upload).
  • Connection information (NAS, port / VLAN, location).
  • Added by and added date.
From this view, the user can also Modify or Revoke individual devices.
Self-Service portal Devices view for an Endpoint Identity Group, with Add Device and Batch Add Devices cards at the top, a search box, and an accordion list of endpoints with the first row expanded showing description, added-by, added-date, MAC address, device type, IPv4 address, Network Device (NAS), port / VLAN, session duration, data usage and connection information, plus Modify and Revoke buttons

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Add Device

A Self-Service User can add a single endpoint by providing basic device details:
  1. Click Add Device.
  2. Enter the required information:
    • MAC address (required).
    • Description (for example, the room name or location).
    • Device type — select from the predefined list.
  3. Click Add Device to complete the registration.
The device is immediately assigned to the current Endpoint Identity Group.
Add Device dialog with MAC Address, Description and Device type fields, and Cancel and Add Device buttons

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Batch Add Devices

For bulk registration, Self-Service Users can upload a CSV file containing multiple devices.

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CSV format

The uploaded file must be comma-separated, with no header row and the following columns:
  • Column 1: MAC address.
  • Column 2: Description.
  • Column 3 (optional): Device type — must match the accepted values for the Context.

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Supported device types

The accepted device types typically include mobile, tablet, computer, desktop, sensor, camera, console, clock, printer, watch, smart_tv, vacuum, chromecast, speaker, smartboard, coffee, car, charging_station, door_lock, phone, flux, scanner, wearable, other and ethernet. The exact list available in a given Context is displayed on the batch upload screen.

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Upload process

  1. Click Batch Add Devices.
  2. On the upload screen:
    • Prepare the CSV file according to the format above.
    • Use the Browse button to select the file.
    • Click Upload File.
  3. Review the preview of parsed endpoints.
  4. Confirm the upload to register all listed devices in the current Endpoint Identity Group.
Self-Service portal batch upload screen showing the CSV format reference, the supported device type list, the file upload field, and a preview table of parsed endpoints
If any MAC address in the upload already exists in Cisco ISE, the existing record is updated and the endpoint is reassigned to the current group.

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Notes

  • Only Self-Service Users with the relevant permissions can perform these actions.
  • Uploaded endpoints are statically assigned to the group — they remain members until explicitly revoked.
  • All changes are written to Cisco ISE immediately through the platform’s API integration.

Managing Self-Service Users

The admin-side invite, promote, revoke flow.

Delegated administration

Where the role boundaries sit.

Batch adding endpoints

The admin-side equivalent of the same four-step CSV wizard.

Organization SAML authentication

Single Sign-On for the Self-Service portal.